LONDON, UK: After six years in role, Steve Rowe will stand down as Chief Executive Officer of Marks and Spencer (M&S) at the company’s preliminary results on 25 May as part of a planned succession programme.
Steve joined the business from school at the age of 15 and rose through the ranks serving in multiple leadership roles to take over as Chief Executive at a difficult time in 2016.
Early in his tenure he outlined a far-reaching transformation programme starting with a hard-hitting presentation about the challenges facing M&S and the need to ‘face the facts’. Since that time, Marks and Spencer (M&S) has gone through a remarkable period of change, and it is now in very different shape from the business he took over.
Amongst many examples are the agreement to take M&S Food online for the first time through the Ocado Retail joint venture, the doubling of Clothing and Home online penetration, the revival of the Food business, addressing the legacy store estate with the closure of over 60 stores and rebuilding profitable growth in the International business. Latterly Steve has guided the business through the pandemic and ensured it came through the crisis stronger.
During his tenure, Steve oversaw far reaching changes in organisation structure and management. As a result, he will leave a very strong leadership team and a faster, more digital, commercial business that’s closer to the customer and front line.
Steve Rowe commented: “It has been an enormous privilege to lead the business I love and have spent almost all my career working for.
Leaving will be in many ways very difficult for me but I feel that after six hard years it is the right time to pass on the baton. I am enormously grateful for the support I have had in driving through the extraordinary transformation programme of the last few years from shareholders, the Board, but most of all the many thousands of colleagues in the business.
A piece of my heart will always remain with the Marks and Spencer (M&S) family, and I feel that we have done many of the hard yards to restore the business to what it should be. I’m proud that I am leaving a very strong team who will lead it into the next growth phase. I wish them every success.”
Archie Norman, Chairman, commented: “Steve has been a magnificent servant of M&S, putting his heart and soul into the job. Coming from the shop floor to lead the business, he epitomises our values and has lived and breathed M&S for so many years. He is living proof of the opportunities M&S provides for great people to succeed.
The M&S he took over was in parlous shape and throughout my tenure he has been fearless in grasping the nettles and facing into the challenges and has delivered massive progress. As we move into the next growth phase, he leaves a very strong team to take the business forward. But as someone who has touched so many colleagues across the business over the years, he will be much missed and goes with our huge affection and best wishes.”
Steve Rowe will stand down from the Board after preliminary results on 25 May and cease full time employment with the business at the AGM on 5 July. In view of his wisdom and formidable knowledge of the business he has agreed to remain as an adviser to the new leadership for up to 12 months.
Stuart Machin will become Chief Executive and will take on responsibility for day-to-day leadership of the business and the Executive Committee. He will continue to have oversight of his current portfolio of responsibilities, which includes the leadership of our Food business, as well as Operations, Property, Store Development and Technology. He will also take on responsibility for HR and Corporate Communications and will join the PLC Board with effect from 25 May.
Katie Bickerstaffe will become Co-Chief Executive with a particular focus on driving the global omnichannel, digital & data future for the business. She will retain her existing portfolio including responsibility for Clothing & Home, MS2, International and Financial Services. Katie will also re-join the PLC board with effect from 25 May where she was previously a non-executive director.
Eoin Tonge becomes Chief Strategy & Finance Officer. In addition to his current responsibilities, he will play an enhanced role in leading the future development of the business. He will also take on oversight of Plan A and remains on the PLC Board.
M&S is now embarked on the second phase of its transformation programme, “Shaping The Future.” The Board’s view is that under the current team, the business has made remarkable progress and that continuity of strategy and leadership is advantageous. Bringing together these three outstanding leaders will provide the stability, pace and bandwidth required to accelerate the pace of change.
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