LAS VEGAS: ServiceNow and Google Cloud deepened their strategic partnership Tuesday at Google Cloud Next, unveiling new AI solutions designed to help large enterprises detect, diagnose and resolve problems before they affect customers.
The offerings span 5G networking, retail operations and IT systems, with a focus on interoperability across platforms rather than walled gardens, executives said.
Underpinning the solutions is unified governance and data connectivity supported by Google Cloud’s Gemini Enterprise platform and the ServiceNow AI Platform. Technologies including ServiceNow AI Control Tower, Workflow Data Fabric and Google Cloud BigQuery help ensure AI agents operate within policy regardless of where they run.
An interoperability framework built on Agent-to-Agent (A2A), Agent-to-UI (A2UI) and Model Context Protocol (MCP) enables AI agents to exchange intelligence and actions in real time across enterprise environments.
“ServiceNow and Google Cloud share a conviction that the future of enterprise AI is built on open, interoperable platforms, not walled gardens,” said John Aisien, general manager and senior vice president of central product management at ServiceNow. “When our technologies work in lockstep, enterprises get what modern operations demand: an automated chain from first signal to final resolution.”
Kevin Ichhpurani, president of global partner ecosystem at Google Cloud, said real customer value from agentic AI will be unlocked when agents seamlessly interoperate across platforms with enterprise-grade governance.
The partnership introduced three primary solutions. A 5G Autonomous Network Operations offering augments human oversight to identify and resolve network issues autonomously. When a performance issue surfaces, ServiceNow AI agents powered by Gemini Enterprise analyze network telemetry, confirm root causes and deploy fixes via MCP and A2A protocols.
For retail, a predictive maintenance solution combines Google Cloud’s BigQuery ML with Gemini models to detect anomalies and trigger ServiceNow workflows that check parts availability, reserve inventory and dispatch qualified technicians without moving data between systems.
A third offering unites AI specialists across IT environments to stop preventable outages, with agents collaborating to pinpoint root causes and coordinate remediation.
Google Cloud named ServiceNow a 2026 Google Cloud Partner of the Year in four categories: Global Business Applications, Business Applications: Agentic AI Innovation, Business Applications: Financial Services & Insurance, and Google Workspace: Platform.
The autonomous network operations solution is available for preview, with general availability targeted for later this year. Zero Copy Connectors to Google Cloud BigQuery are available now. The retail predictive maintenance solution is piloting, and the AI Control Tower integration with Gemini Enterprise Agent Platform is live.
ServiceNow, based in Santa Clara, California, trades on the New York Stock Exchange under the symbol NOW.