Ofgem is announcing that Scottish Power Energy Retail Ltd will pay £1.5 million in refunds and compensation for charging customers above the price cap during the height of the energy crisis. Ofgem agreed the redress package after the supplier confirmed that between 2015 and 2023, it mistakenly overcharged 1,699 direct debit customers a higher rate,…
All posts tagged Scottish Power
Ofgem investigates Scottish Power’s compliance with smart meter targets
LONDON: Ofgem has launched an investigation into whether Scottish Power breached rules around obligations to install smart meters for domestic consumers in 2019. Under the Government’s smart metering implementation programme, suppliers are required by their licences to take all reasonable steps to rollout smart meters to all homes and small businesses by 30 June 2021.…