LONDON: Ofgem has launched an investigation into whether Scottish Power breached rules around obligations to install smart meters for domestic consumers in 2019. Under the Government’s smart metering implementation programme, suppliers are required by their licences to take all reasonable steps to rollout smart meters to all homes and small businesses by 30 June 2021.…
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Ofgem has issued the electricity suppliers with final orders compelling them to pay £15 million
LONDON: Ofgem, Britain’s independent energy regulator, has issued three suppliers with final orders compelling them to pay £15 million in outstanding payments to comply with the Renewables Obligation (RO) scheme and in Feed-in Tariff (FIT) levelisation payments by 31 October 2020. The three suppliers are Nabuh Energy Limited, Robin Hood Energy Limited and Symbio Energy…
British Gas pays £1.73 million for handling of changes to prepayment meter top-up arrangements
LONDON: British Gas failed to notify around 270,000 prepayment customers about a change of top-up provider, from Paypoint to Payzone, which went live on 1 January 2020. This meant that some customers, many of whom are in a vulnerable situation, may have suffered detriment through wasted journeys to try and top-up at shops which no…