How Customer-Service Reps and Consumers Are Manipulating Satisfaction Surveys
Customer satisfaction surveys are everywhere. Whether you buy something online, call a helpline, or visit a store, chances are you will be asked to rate...
Customer service
Customer service is the interaction between a business and its customers. It includes all of the ways that a business communicates with its customers, from...
The Key Steps to Building and Maintaining Good Customer Relationships
It’s no secret that good customer relationships are key to a successful business. To build these relationships, you need to take a multi-faceted approach that...
Capita signs customer service contract with Irish Water
LONDON: Capita plc has been awarded a contract by Irish Water for the transformation and operation of its customer contact centre services. The contract was...