SYDNEY, AUSTRALIA: AGL Energy Limited (AGL) has announced a strategic partnership with technology firm Kaluza to revolutionize its customer operations. This collaboration marks a significant milestone in AGL’s Retail Transformation Program, aimed at enhancing customer experiences, slashing operational costs, and expediting product delivery to the market. Kaluza’s innovative platform, known for digitizing energy billing and…
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AskNicely launches world’s first customer experience coaching platform
PORTLAND–(BUSINESS WIRE)–AskNicely, the all-in-one platform for creating amazing customer experiences, today announced the launch of Performance & Recognition, a mobile customer experience coaching app designed specifically for front-line employees. Performance & Recognition builds on the existing AskNicely customer feedback software, rated #1 by G2, by motivating and empowering the front-line employees who interact with customers…