Generative AI is a game-changing technology that can create new content, data, and insights from existing information. It can help retail banks improve their efficiency, customer experience, and innovation. However, most banks are not ready to embrace and scale generative AI across their operations. This is the key finding of the World Retail Banking Report…
All posts tagged Customer Experience
Capita secures £220m customer experience deal with European telecoms giant
LONDON: Capita Plc has announced a £220m deal to extend and expand its customer experience contract with a major European telecoms provider. The deal will see Capita support the telecoms provider’s consumer and business customers across a range of products and services, including mobile phone and TV products, order fulfillment, and customer retention. Capita will…
How Customer-Service Reps and Consumers Are Manipulating Satisfaction Surveys
Customer satisfaction surveys are everywhere. Whether you buy something online, call a helpline, or visit a store, chances are you will be asked to rate your experience. But how reliable are these ratings? And what do they really tell us about the quality of customer service? A new study by Callvu, the industry-leading Digital Customer…
How to Choose the Best Technology and Business Services Providers Based on CX Scores
Choosing the right technology and business services providers can be a daunting task, especially in a fast-changing and competitive market. You want to work with providers that can deliver high-quality services, meet your expectations, and help you achieve your goals. But how do you know which providers are the best for your needs? One way…
Build an Excellent Product Strategy By Following These Amazing Guidelines
Creating a product strategy can be difficult. There are so many factors to consider, such as your target audience, the market analysis, and defining your product vision. But don’t worry – we’re here to help! In this blog post, we will walk you through the steps of creating an excellent product strategy. We’ll also provide…