How Generative AI Can Transform Retail Banking in 2024
Generative AI is a game-changing technology that can create new content, data, and insights from existing information. It can help retail banks improve their efficiency,...
Capita secures £220m customer experience deal with European telecoms giant
LONDON: Capita Plc has announced a £220m deal to extend and expand its customer experience contract with a major European telecoms provider. The deal will...
How Customer-Service Reps and Consumers Are Manipulating Satisfaction Surveys
Customer satisfaction surveys are everywhere. Whether you buy something online, call a helpline, or visit a store, chances are you will be asked to rate...
How to Choose the Best Technology and Business Services Providers Based on CX Scores
Choosing the right technology and business services providers can be a daunting task, especially in a fast-changing and competitive market. You want to work with...
Build an Excellent Product Strategy By Following These Amazing Guidelines
Creating a product strategy can be difficult. There are so many factors to consider, such as your target audience, the market analysis, and defining your...