Tag: Customer Experience
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How Generative AI Can Transform Retail Banking in 2024
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Generative AI is a game-changing technology that can create new content, data, and insights from existing information. It…
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Capita secures £220m customer experience deal with European telecoms giant
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LONDON: Capita Plc has announced a £220m deal to extend and expand its customer experience contract with a…
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How Customer-Service Reps and Consumers Are Manipulating Satisfaction Surveys
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Customer satisfaction surveys are everywhere. Whether you buy something online, call a helpline, or visit a store, chances…
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How to Choose the Best Technology and Business Services Providers Based on CX Scores
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Choosing the right technology and business services providers can be a daunting task, especially in a fast-changing and…
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Build an Excellent Product Strategy By Following These Amazing Guidelines
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Creating a product strategy can be difficult. There are so many factors to consider, such as your target…
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