Customer satisfaction surveys are everywhere. Whether you buy something online, call a helpline, or visit a store, chances are you will be asked to rate your experience. But how reliable are these ratings? And what do they really tell us about the quality of customer service? A new study by Callvu, the industry-leading Digital Customer…
Lean Mobility secures ¥2.8 billion investment for urban compact EV
Lean Mobility, a Japan-Taiwan alliance company, has announced that it has received a ¥2.8 billion investment from a consortium of Taiwanese automotive-related companies to develop and launch its urban compact electric vehicle (EV), Lean3, by mid-2025. Lean3 is a new mobility genre called RideRoid, which combines posture control robotics technology with advanced automotive driving techniques….
Sydnic acquires four Precision Garage Door Service franchises in North Carolina and Virginia
Sydnic, LLC, a leading franchisee of Precision Garage Door Service™, has announced the acquisition of four Precision franchises in North Carolina and Virginia from Tim and Lynn Yeager and Scott and Shauna Kale. The deal expands Sydnic’s presence in the residential garage door services market to 14 locations. Sydnic President Chad Aspinwall said he was…
ALKEME acquires Ferrante Insurance Services
ALKEME, a Top 40 Insurance Brokerage and a full-service insurance agency, has announced the acquisition of Ferrante Insurance Services, a retail insurance agency serving the Western United States. The deal will enhance ALKEME’s offerings of commercial and personal insurance, employee and executive benefits, and retirement and wealth management services to its customers. “We are really…
1Spatial signs contract with UK Power Networks for traffic management automation
LONDON: 1Spatial, a global leader in Location Master Data Management software and solutions, has secured a 12-month contract with UK Power Networks, the largest electricity distributor in the UK, for its 1Streetworks solution. The cloud-based software automates the production of traffic management plans, diversion routing and asset inventory lists for road works, saving time and…
Nestlé posts strong growth and higher margins in 2023
Nestlé, the world’s largest food and beverage company, announced its full-year results for 2023 on Thursday, showing robust organic growth and improved profitability despite the challenges of the COVID-19 pandemic and currency fluctuations, a company announcement noted. The Swiss-based company reported organic growth of 7.2%, driven by strong pricing of 7.5% and offset by a…
PayPoint and Royal Mail announce partnership
LONDON, UK: PayPoint Plc announced a partnership with Royal Mail across its Collect+ network, the leading Out of Home (OOH) parcel pick up, drop off and send service in the UK. The multi-year agreement will enable parcel drop off for Royal Mail customers at 5,000 Collect+ stores in communities across the UK by the summer….
Angus Energy and Trafigura to explore gas storage in UK’s largest onshore field
LONDON, UK: Angus Energy plc, a UK-based oil and gas producer, has signed a Memorandum of Understanding with a subsidiary of Trafigura Group Pte Ltd., a global commodity trading company, to explore the possibility of developing an underground gas storage facility in the Saltfleetby Gas Field in Lincolnshire. The Saltfleetby Gas Field is the UK’s…
Anglo American and Vale join forces to boost Minas-Rio iron ore mine
LONDON, UK: Anglo American plc, a global mining company, has announced a deal with Vale SA, the world’s largest iron ore producer, to acquire and integrate a massive iron ore resource adjacent to its Minas-Rio mine in Brazil. The deal, valued at US$157.5 million, will give Vale a 15% stake in the enlarged Minas-Rio, which…
Marlowe sells GRC software and services assets for £430 million
LONDON, UK: Marlowe plc, the UK leader in business-critical services and software which assure regulatory compliance, has agreed to sell some of its Governance, Risk & Compliance (GRC) software and services assets to Inflexion Private Equity for £430 million. The deal includes the following business lines: WorkNest, Vinciworks, William Martin, Elogbooks, Barbour, IMSM & Corestream….
MYCELX Technologies sells Saudi Arabia operations for up to $7.125 million
LONDON, UK: MYCELX Technologies Corporation, a company that provides clean water and clean air solutions for various industries, has announced the sale of its Saudi Arabia business operations to Twarid Water Treatment LLC, a company owned by a Saudi Arabian consortium of investors. The deal, which is worth up to $7.125 million, includes the transfer…
Coca-Cola HBC acquires BDS Vending in Ireland
ZUG, SWITZERLAND: Coca-Cola HBC AG announced that its wholly-owned subsidiary, Coca-Cola HBC Northern Ireland Limited, has reached an agreement to acquire 100% of BDS Vending Solutions Ltd. BDS Vending, founded in 1993, is a well-established food and drink vending services business in Ireland, with a fleet of approximately 2,000 vending machines. The two founders, David…