Workato, a leader in enterprise orchestration, announced Thursday its acquisition of DeepConverse, a platform specializing in generative AI-based support automation. The purchase aims to strengthen Workato’s capabilities in AI-driven customer service automation.
DeepConverse, founded in 2016, is known for its expertise in AI-powered search and customer support automation. By joining forces with Workato, the company seeks to empower enterprises with advanced AI-driven tools to streamline support processes and improve efficiency.
“This acquisition reflects our dedication to transforming the way people work,” said Vijay Tella, co-founder and CEO of Workato. “With DeepConverse’s expertise in AI Support Agents and search technology, combined with Workato’s orchestration capabilities, we are poised to deliver unparalleled value to our customers.”
The acquisition will integrate DeepConverse’s capabilities into Workato’s product offerings, including the launch of AgentX Support™—a customer support app that leverages conversational AI and AI-powered search to enhance user experience. The app, part of Workato’s AgentX Applications suite, is available to customers starting today.
Ramesh Dommeti, CEO of DeepConverse, highlighted the synergy between the two companies. “Workato’s commitment to innovation and customer-centric solutions aligns perfectly with DeepConverse’s vision. Together, we will redefine enterprise operations during the age of AI and agentic technology,” he said.
Recognized as a leader in the 2024 Gartner Magic Quadrant for iPaaS, Workato continues to enable businesses to transform operations with its low-code, no-code platform. The company’s tools offer a secure and scalable way for teams to orchestrate applications, data, and experiences across their organizations.