How to Bridge the Generational Gap in Tech Adoption
Technology is a powerful tool that can enhance the work of any employee, regardless of their age. However, some workers may face more challenges than others when it comes to adopting new software and devices. How can businesses foster a culture of inclusive tech adoption that respects the preferences and needs of all generations?
The Common Ground
A recent survey by Capterra, a leading software review platform, revealed that generational differences are not as pronounced as one might think when it comes to technology. The survey, which polled over 2,700 global employees from different age groups, found that most workers share a common priority for fast, user-friendly software provided with adequate training and support.
The survey also showed that only 38% of workers feel that technology exposes generational gaps, while the majority do not perceive any significant divide. Among those that do, they cite different levels of familiarity with technology (74%) and a resistance to change (69%) as the main reasons.
The Emerging Tech Gap
However, there is one area where generational differences become more apparent: emerging technology, such as artificial intelligence (AI). The survey found that half of Gen Z and millennial employees think AI would improve their work quality or productivity, compared to only 35% of baby boomer employees. Conversely, 53% of baby boomer employees say getting used to new technology is a challenge at work, compared to only 30% of Gen Z employees.
Brian Westfall, principal HR analyst at Capterra, suggests that this gap can be bridged by providing good training materials and taking advantage of reverse mentoring programs. “Older workers may be less enthusiastic about emerging tech and less adept at using it right away. This speaks to the importance of providing good training materials and taking advantage of reverse mentoring programs so younger ‘champions’ of this tech can get older workers up-to-speed faster.”
The Inclusive Tech Culture
Adopting new technologies means guiding all employees, including those less familiar, without attributing their hesitation to reluctance or fear of replacement. Capterra’s research reveals a cross-generational agreement on the value of tech advancements for productivity. With 55% wanting faster and more powerful devices at work, the underlying demand for efficient software and comprehensive training is clear.
However, with just 15% of respondents feeling their tech preferences are always considered when their employer makes a purchase, it’s vital for businesses to align technology choices with their workers’ needs. According to Gartner, employees that are satisfied with workplace applications are 1.6 times more likely to want to stay and grow in their current organizations.
Therefore, businesses should involve their employees in the tech decision-making process, solicit their feedback, and tailor their solutions to their specific requirements. By doing so, they can create a more inclusive tech culture that benefits all generations.
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