LONDON: Actual Experience plc, the analytics-as-a-service company, has signed an addition to its Master Services Agreement with Verizon for Actual Experience’s Human Experience Management (HXM) offering, a news release said.

HXM enables organisations to improve the employee experience of their digital business applications by reducing down time and wait time.  HXM helps quantify wasted time when applications are not responsive or slow to respond, and identify where improvements can be made to the digital business applications to increase employee productivity.

Actual Experience’s analytics will be used to quantify the cost to an organisation that is incurred in employees’ wait time when applications are slow to respond or during system down time. This will establish the business case for ongoing work to improve digital experience and recover lost employee time and wasted payroll. Typically 1-3% of employees’ time is wasted in waiting for the digital world to respond, leading to lost productivity and employee frustration.

Chris Kemmerer, Director, Professional Services, Verizon said: “I’m delighted to have collaborated with our analytics partner, Actual Experience, to create innovative new digital experience Professional Service offerings for our global enterprise and national SMB customers.  We are confident that our partnership will help customers accelerate their digital journeys.”

Dave Page, Co-Founder & CEO, Actual Experience said: “We’re thrilled to have had the opportunity to help create these exciting new digital experience Professional Services offerings with Verizon, which are more relevant now than ever given the recent increased business dependence and accelerated adoption of digital technologies.”

Actual Experience’s goal is to significantly improve the performance of the digital world.

The Company enables its partners to optimise their customers’ digital ecosystem to increase productivity and enhance brand experiences through Human Experience Management.

Developed from 10 years of academic research and three patents, the Company’s Human Experience Management Services, reports on the human experience of a digital service. The Company’s service provides organisations with information on where the changes need to be made to ensure optimum levels of digital experience for customers and employees. This enables them to recover lost productivity, protect their brand reputation and make informed investment decisions.

Actual Experience is listed on the London Stock Exchange (AIM: ACT). Our corporate headquarters is in Bath, UK. Actual Experience’s unique and patented digital analytics-as-a-service is founded on cutting-edge research at Queen Mary University of London.