ServiceNow acquires Quality 360 to bolster manufacturing capabilities

STOCKHOLM: ServiceNow (NYSE: NOW), the AI platform for business transformation, has announced the acquisition of the Quality 360 solution from Advania to strengthen its foothold in the manufacturing sector.

Quality 360, originally developed on the ServiceNow platform, will enhance quality management within the ServiceNow Manufacturing Commercial Operations (MCO) solution, providing manufacturers with proactive, data-driven insights to tackle quality issues and minimize operational costs and reputational risks.

Quality management in the manufacturing industry is crucial, with quality issues potentially costing as much as 15-20% of sales revenue, according to the American Society for Quality.

Quality 360 enables manufacturers to proactively identify and resolve quality issues throughout all production stages, from source identification to containment, corrective action, and resolution.

The acquisition aligns with ServiceNow’s vision to streamline commercial operations, diversify revenue streams, and manage complex partner ecosystems with real-time visibility.

“Manufacturers are under increasing pressure to maintain high-quality standards while managing complex supply chains,” said Rohit Batra, vice president and general manager of Manufacturing, Telecom, Media & Tech Industries at ServiceNow.

“By integrating Advania’s Quality 360 into the ServiceNow platform, we’re providing manufacturers with AI-driven insights and automation to proactively manage quality issues, drive operational efficiency, and enhance customer trust. This acquisition exemplifies our commitment to partner-led innovation and delivering industry-specific solutions that drive meaningful transformation.”

Hege Støre, Group Chief Executive Officer at Advania, added, “As quality management becomes a critical differentiator, Advania is excited to see Quality 360 join ServiceNow’s Manufacturing Commercial Operations. ServiceNow’s AI capabilities and scalable platform will empower manufacturers with a proactive, data-driven approach to quality management, helping them mitigate risks and strengthen their competitive edge.”

Quality 360 offers AI-powered root cause analysis, automated issue detection, and structured resolution frameworks. With a centralized Quality Workspace, standardized playbooks, and real-time communication tools, manufacturers gain a seamless, end-to-end solution to uphold product integrity and customer satisfaction.

This acquisition reaffirms ServiceNow’s role as a trusted partner in manufacturing transformation. It builds on ServiceNow’s strong focus on co-innovation, including partnerships with Siemens on industrial cybersecurity and AI-driven automation, and the acquisition of the 4Industry solution from Plat4Mation to drive digital transformation across industrial ecosystems.

Broader collaborations with companies like Visa and Genesys illustrate ServiceNow’s commitment to enhancing workflow automation and customer experiences, fostering a trusted network of partners and customers, and delivering future-proof solutions across the platform.