SAN FRANCISCO: PagerDuty, Inc. (PD), a global leader in digital operations management, announced today that it has agreed to buy Jeli, Inc., a company that provides incident analysis and learning solutions.

The deal will enhance PagerDuty’s Operations Cloud, a platform that combines Incident Management, AIOps, Automation and Customer Service Operations.

The acquisition will enable PagerDuty customers to turn every incident into an opportunity by applying learnings to reduce the impact of future incidents. The combined offering will help customers collaborate during and after an incident, identify improvement opportunities, and action insights to drive change.

The acquisition will also help customers shift from a chaotic, reactive stance to a more proactive, methodical approach, allowing them to operate more efficiently and deliver better customer experiences.

Jennifer Tejada, Chairperson and CEO of PagerDuty, said that the acquisition will empower executives to make faster, more effective operational decisions and to speed and expand innovation while minimizing the costs and risk of operational failure. She also welcomed Nora Jones, CEO and Founder of Jeli, and the Jeli team to PagerDuty.

Nora Jones, CEO and Founder of Jeli, said that Jeli technology incorporates the human element and spearheads a more positive culture of learning from incidents. She also said that Jeli and PagerDuty will play an indispensable role in bringing data not just focused on how the technology is working, but how the humans within the organization are working and focusing on a culture of continuous learning from incidents to help the business grow.

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