TYSONS: For the second consecutive year, Alarm.com (Nasdaq: ALRM) has earned two ESX Innovation Awards. Highlights, an Alarm.com mobile app feature that shows end users a visual summary of daily system activity in their homes, won the Mobile Apps for Consumers category.
On-Site Wrap Up, an Alarm.com MobileTech tool, was selected as the Installation/Service Tools category winner for helping technicians keep track of the growing number of tasks they are required to complete, which helps improve overall customer engagement and satisfaction. In 2019, Alarm.com Smart Signal and Enterprise Access Control earned ESX Innovation Awards.
“Our team is always imagining new ways that property owners can benefit from their systems, as well as new ways to streamline installation and troubleshooting,” said Alarm.com Chief Product Officer Dan Kerzner. “This recognition from ESX underscores our innovation and commitment to delivering an excellent user experience for our millions of subscribers and the thousands of technicians who service their homes and businesses.”
Alarm.com is the only smart security and home automation platform to offer a standard mobile app feature like Highlights. Seeing noteworthy system events in a condensed timeline of animated icons and short video clips enriches the Alarm.com mobile app user experience. Homeowners can catch up on activities in and around the home throughout the day in seconds – seeing people come and go, when doors and garages are accessed and secured, temperature changes, lights turned on and off, and more.
In addition, users can save and share each Highlights reel on social media or through text and email. Comprehensive systems often generate the most compelling Highlights content, reinforcing upsell and RMR opportunities for Alarm.com security provider partners.
“My customers rely heavily on Highlights to stay in the loop of what happens around their homes even when they’re not around, without having to look for clips.” said Bryan Talbott, senior operations manager at Crimpco, Inc. “Seeing a visual snapshot of the day’s system activity right in the Alarm.com mobile app makes getting caught up a breeze. My customers really enjoy the ability to save and share their own Highlights videos because it personalizes the overall experience for them.”
Alarm.com On-Site Wrap Up empowers security providers who want a set of standard actions completed during customer visits. Combining auto-validated actions from the system and customized actions to fit the operations of the business, the MobileTech tool ensures field technicians are delivering consistent, high-quality service with nothing missed along the way. By ensuring that every technical check is complete, the tool helps reduce the need for additional service calls in the future, lowering support costs and freeing up technician’s time for other jobs.