Customer satisfaction surveys are everywhere. Whether you buy something online, call a helpline, or visit a store, chances are you will be asked to rate your experience. But how reliable are these ratings? And what do they really tell us…
Customer service is the interaction between a business and its customers. It includes all of the ways that a business communicates with its customers, from pre-sale to post-sale. Customer service is an important part of any business, as it can…
It’s no secret that good customer relationships are key to a successful business. To build these relationships, you need to take a multi-faceted approach that involves providing excellent customer service, developing marketing strategies that target your ideal customers, and creating…
LONDON: Capita plc has been awarded a contract by Irish Water for the transformation and operation of its customer contact centre services. The contract was won following a public competitive tender process and is worth €10m a year, over five…