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Tag: customer compensation

Ofgem secures £7 million in customer compensation over billing error 

Posted on May 9, 2025May 9, 2025

LONDON: Ten energy suppliers have refunded and compensated more than 34,000 customers after Ofgem uncovered a technical overcharging error that resulted in excess charges beyond the regulated price cap.  The suppliers paid a total of £7 million—£5.6 million in refunds and £1.4 million in goodwill payments—after a compliance review by the energy regulator. The issue…

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