W. Capra to acquire Impact 21, creating a customer-first business transformation powerhouse

W. Capra, the leading professional services firm in commerce, technology, and consumer programs, and Impact 21, a globally recognized business transformation firm, have signed a letter of intent for W. Capra to acquire Impact 21. The deal is expected to close in early Q2 2024.

The acquisition will create the premier end-to-end consulting and services business – from high level strategy to implementation – providing customer-first business transformation in every vertical served. The combined firm will leverage industry-leading expertise in strategy, technology, operations, and transformation, as well as consultant teams experienced in leading the full lifecycle of client initiatives. The firms share a similar culture and set of values, which will serve as a solid foundation for their integration.

Mike Streams, Partner at W. Capra, said: “We’re beyond excited by the ability to serve our clients, industries, and communities in a more comprehensive way together. The Impact 21 team and their complementary capabilities are a perfect addition to W. Capra, expanding the services that we individually provide to our respective clients.”

Lisa Biggs, President & CEO at Impact 21, said: “We are most excited about how our alignment allows us to deliver on our strategic plans and to elevate our delivery of services and thought leadership to our clients and industries. Our people are our greatest assets, and this integration of talent will be unmatched in the verticals we serve.”

The co-founders of Impact 21, Lisa Biggs and Lesley Saitta, will join W. Capra as Partners in W. Capra’s consulting practice, along with other existing Partners. Lesley Saitta will also serve as a Strategic Advisor, along with former Partners and Founders of W. Capra. The headquarters for the combined firm will be in Chicago, IL, USA, while other offices will remain open.

W. Capra Consulting Group is an industry leader in providing IT and business focused advisory and professional services in retail technology. Since the year 2000, W. Capra has helped organizations of all sizes solve the toughest challenges related to payment acceptance, consumer engagement, technology adoption, and data security.

Impact 21 is a consulting firm that enables specialty retail, convenience, and energy channels to deliver seamless customer experiences, driving new revenue growth and increased shareholder value. Impact 21 offers a proven business model for integration of business and technology strategies, with a world class collaboration, project, and content management solution.

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