STOCKHOLM: ZetaDisplay today announced the acquisition of Swedish-based digital signage integrator Ubiq, a move that further strengthens its position in the domestic market and expands its creative and technical capabilities across key customer verticals. The acquisition, made with Ubiq parent company WOBI AB, represents a bolt-on to ZetaDisplay’s Swedish operations and is designed to strengthen…
NEW YORK: Accenture (NYSE: ACN) said Thursday it has agreed to acquire NeuraFlash, a leading Salesforce and generative AI consulting firm, in a move to bolster its agentic AI and managed services offerings and expand its reach into mid-market industries globally. Based in Burlington, Massachusetts, NeuraFlash specializes in deploying agentic solutions across sales, service, and…
LONDON: Greeting card giant cardfactory announced Tuesday it will acquire Funky Pigeon from WH Smith PLC for £24 million. The move signals cardfactory’s intent to become a top-tier omnichannel player in the UK’s celebration occasions market. Funky Pigeon, known for its personalised cards and attached gifting via funkypigeon.com, generated around £32 million in annual revenue…
A surprising 60% of customer service agents fail to promote self service options to customers, according to a 2025 Gartner, Inc. survey. This missed opportunity comes at a time when businesses are investing heavily in automation and GenAI tools—yet many customers remain hesitant to embrace digital solutions. The survey, which polled 5,801 customers in January and February 2025, revealed that even…
Generative AI is a game-changing technology that can create new content, data, and insights from existing information. It can help retail banks improve their efficiency, customer experience, and innovation. However, most banks are not ready to embrace and scale generative AI across their operations. This is the key finding of the World Retail Banking Report…
LONDON: Capita Plc has announced a £220m deal to extend and expand its customer experience contract with a major European telecoms provider. The deal will see Capita support the telecoms provider’s consumer and business customers across a range of products and services, including mobile phone and TV products, order fulfillment, and customer retention. Capita will…
Customer satisfaction surveys are everywhere. Whether you buy something online, call a helpline, or visit a store, chances are you will be asked to rate your experience. But how reliable are these ratings? And what do they really tell us about the quality of customer service? A new study by Callvu, the industry-leading Digital Customer…
Choosing the right technology and business services providers can be a daunting task, especially in a fast-changing and competitive market. You want to work with providers that can deliver high-quality services, meet your expectations, and help you achieve your goals. But how do you know which providers are the best for your needs? One way…
Creating a product strategy can be difficult. There are so many factors to consider, such as your target audience, the market analysis, and defining your product vision. But don’t worry – we’re here to help! In this blog post, we will walk you through the steps of creating an excellent product strategy. We’ll also provide…