Posted inDefinitions
Warranty
A warranty is a promise made by the seller of a product or service that the product or service will meet certain standards. Warranties can be either express or implied.…
Posted inDefinitions
Tax Return
A tax return is a document that taxpayers file with the Internal Revenue Service (IRS) to report their income, deductions, and credits for a given tax year. Tax returns are…
Posted inDefinitions
Returns
A return is when a customer returns an item to a business for a refund or exchange. Returns can happen for a variety of reasons, such as: The customer is…
Posted inDefinitions
Complaint handling
Complaint handling is the process of responding to and resolving customer complaints. It is an important part of customer service, as it can help to build customer loyalty and improve…
Posted inDefinitions
Customer service
Customer service is the interaction between a business and its customers. It includes all of the ways that a business communicates with its customers, from pre-sale to post-sale. Customer service…
Posted inDefinitions
Target market
A target market is a specific group of people that a business markets its products or services to1. They are the people who are most likely to buy your products or services, and…
Posted inDefinitions
Sales funnel
A sales funnel is a visual representation of the customer journey, from awareness to action. It helps businesses to understand how potential customers move through the buying process and identify…
Posted inDefinitions
Market research
Market research is the process of gathering and analyzing information about a market, its customers, and its competitors. It is used to help businesses make informed decisions about their products,…
Posted inDefinitions
Customer acquisition
Customer acquisition is the process of attracting new customers to a business. It is a critical function for any business that wants to grow and succeed. There are many different…
Posted inDefinitions
Business development
Business development is the process of identifying, evaluating, and pursuing new business opportunities. It is a critical function for any business that wants to grow and succeed. Business development professionals…
Posted inDefinitions
Personal loan
A personal loan is a type of loan that is not secured by collateral. This means that the lender does not have any assets that they can take if you…
Posted inDefinitions
Mortgage
A mortgage is a loan that is used to purchase a home. The borrower agrees to make monthly payments to the lender, including principal and interest. The property that is…