Bemeir, a provider of eCommerce and Web Development services, has launched a new integration between Aircall, Magento Open Source and Adobe Commerce, giving customer service teams a powerful communication tool.
The integration connects Aircall’s cloud-based phone system to Magento Open Source or Adobe Commerce platforms, allowing CX teams to access customer information as soon as they answer or make a call. The integration shows Aircall insight cards on the dialer, which include details such as customer Lifetime Value (LTV), number of orders, last five orders with links to the order details, most recent ordered items and customer group.
The integration helps Magento Open Source or Adobe Commerce merchants to personalize and speed up customer service interactions, as they can anticipate questions, be more informed and save time. The integration also allows customization and extensibility, so merchants can display specific customer or order attributes.
Bemeir’s founder and CEO Maier Bianchi said: “We are proud to introduce this innovative solution that adds value for merchants. Our partner Aircall supported and shared our vision for this integration. As the only official Hyvä partner in the USA, we have been creating transformative eCommerce experiences with high-performance Hyvä themes and services. Now, this integration enables Adobe Commerce and Magento merchants to display relevant and contextual information to their customer service teams, reducing friction in all phone-based customer service interactions.”
The integration is a new contribution from Bemeir to the Magento ecosystem and is available for purchase today.